Daily Digest
Twimbit, Nasscom, Kyndryl Launch State of CX India 2026
Published Tuesday, September 29, 2026 · Updated September 29
Narrative Spectrum
- Single-Source Coverage — 1 source
What We Know — Key Points
Key points are extracted by an AI model and may contain errors or omissions. Always check the original sources.- In 2025, India's national CX Index was established at 3.17 out of 5, based on benchmarking 400 companies across 10 industries.
What Is Claimed — Perspectives
Single-Source Coverage
- The Hindu
The article emphasizes the expansion and enhanced methodology of the 2026 study, highlighting the inclusion of more companies, customer voices, and a deeper look into AI's role in improving customer experience in India.
- Read original →· Sep 29
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